Know Your REALTOR®: Lisa Mueller
Lisa Mueller is an award-winning Saskatoon REALTOR® with CENTURY 21 Fusion, with 12 years of experience in the real estate industry. She has worked with the brokerage as both a real estate agent and a broker manager, offering a wide array of experience in the way she works with home buyers, sellers, and other industry professionals. Even with her busy schedule, she was happy to spare a moment to talk about her experience as a local REALTOR® and why she would be the best fit for finding you and your family the dream home you’ve been searching for!
WHY DID YOU CHOOSE TO BECOME A REALTOR®?
I chose to become a REALTOR® because I wanted to help families, and I had quite a bit of personal experience buying and selling homes! I had moved many times myself. At one time, I had moved 6 times in 8 years, packing up houses and kids, and my husband said to me, “You know, you should really get into real estate. You already know a lot of the processes and I think you could add a lot of value to clients in knowing what it really is like to get a house ready for sale, and to move a family!” So I really felt I had a lot to offer clients when they were going to list and sell.
I think a REALTOR® that has their own experience is vital because they really know what you’re feeling when you’re listing that home. Some of these REALTORS® that we had experienced weren't great communicators, and it kind of felt like they plopped the sign on the lawn and didn't follow through with the things they were saying. So that's what I wanted to focus on when I became a REALTOR®: good customer service and making sure I was communicating properly with the clients and so that they felt that the value they were getting was worth what they were paying.
What's your favourite part about being a REALTOR®?
My favourite part about being a REALTOR® is the clients and, obviously, is the possession days. That’s the end game. The goal is that you’re going to get that house sold for your listing clientele or you’re going to bring that buyer to the new house, open the door for them, and know they’re going to create memories that last a lifetime. It’s just the best feeling ever!
What is something that you think every buyer should know before getting into real estate?
Buyers really need to make sure that their down payment is ready and that they get a good mortgage broker. Don’t just go to anyone. You need to find a mortgage broker that is going to explain to you how the whole process works with them and that they ensure that you are preapproved for a property so that you can actually go out shopping, write an offer, and not have to be concerned or not ready to do so. They should educate you on the costs involved in having a mortgage payment, taxes, and those different various things that a mortgage broker can do.
Once a mortgage broker has educated them, then I can help them from there in choosing the appropriate house. Some buyers need a lot of help with buying a house that’s got some renos and they’re not sure how much they are going to cost. And maybe they’re up for that challenge! But most brand new buyers should likely be buying a house that doesn’t have a lot of things that could come up. Educating them on the expenses is really important for new buyers so that they know what they’re up against.
I try and educate my buyers as much as I can during a showing. I don't just sit on my phone and text people while it’s going on. I'm walking through with them, pointing out things, and showing them where there might be an issue later on or something that we need a home inspector to look through if it comes to a home inspection. I just think it’s so important to educate buyers on the process, on what is a good home and what isn't a good home, so that they can feel really confident that I am representing them and that they're buying the best property they can for themselves.
What do you think is the most important change coming for real estate?
I’ve been in real estate for over 14 years, and it’s definitely technology. Social media is especially playing a huge role in what buyers can buy and what sellers are selling for, and how educated the buyers and sellers are. And as a REALTOR®, you really need to be up to date with it all—where interest rates are headed, how to market a home, how to get the best home for your client. All those nuances are really, really important.
Tell us a little more about yourself.
Well, I am a mother of three. I am super proud of my daughters—they are growing up to be very independent and hard-working. They just motivate, impress, and amaze me every day. I’ve been playing volleyball for over 30 years—I love it. I also have 2 small dogs, and I am a cat-lover, but my daughter is allergic to cats haha!
Other than that, I have an education degree and I did teach for a tiny little bit, and then I raised my kids for a little while. We moved a lot during that time and that’s when I decided to go into real estate and now I’ve been a REALTOR® for over 14 years. For 5 of those years, I ran a brokerage of 97 agents and 7 staff. I helped those agents by training them and onboarding them, educating them, and overseeing their deals.
I pretty much know anything that can go wrong in a deal and how to mitigate that or try to prevent it from happening. I always make sure that I let my clients know that we have to get proper conditions and terms in place on an offer. And, when it comes to listing a property, it must be properly listed—the house has to be measured and the different things that need to be done must be done properly. It’s what I taught agents for 5 years and I carry it with me today.
I also helped the staff with servicing the agents so that they could do their job and be successful at it.
Why do you love Saskatoon?
I love Saskatoon because it’s a beautiful city. The river, the bridges, the people are just second to none. I feel like it’s small enough, but not too small because we have many, many services and things to do here. Still, you can drive here anywhere in 20-25 minutes, unless there's an accident and then it might be another 5 minutes.
And there’s lots of opportunities to move up at different companies, if you’re so inclined. It’s just a gorgeous city that, you know, we don’t really appreciate when we live here, I think. But when I get to show out of province buyers, then I realize even more how beautiful Saskatoon is and how much we need to appreciate it.
What inspires you?
On a day-to-day basis, it’s my girls. I want to lead by example. And so I go out into the world every day, doing my best, and getting things accomplished, working with people that I like to work with. And I think that when clients see me, and watch how I work, they see that I care and that I want to see them happy in their new homes. Or in selling their homes, I think they see that I really want to have them feel very satisfied—more than satisfied with the job I did!
If you could give any seller one piece of advice, what would it be?
For sellers, the biggest piece of advice I have is that they really need to make sure they’re getting their home prepped for sale. It has to be clean, bright, and look like it is maintenance-free, if that’s at all possible. Don’t put it up for sale until, you know, the little things are done. You know, we don’t necessarily need to redo a kitchen, but we do need to touch up paint, clean up spaces, and have the house sparkling clean.
The other thing I would advise sellers to do is study the market, learn the market, and you do that through a REALTOR®. They should not be coming to you and just saying, “This is what we need to list your house for.” What they should be doing is showing all the different listings that
are on the market and those that have recently sold—that is what a buyer is willing to pay, really. And then, from there, you decide with the REALTOR® what that pricing should be. Then you’re going to have way more success.
Is there anything else you think people should know about you when considering whether or not to work with you?
One of the most important things that I add is that I did oversee over 10,000 deals when I was the broker manager of CENTURY 21 Fusion. I saw many REALTORS® come into my office. I was teaching them how to be with clients, how to protect their clients, how to represent them properly. And so I’ve put that back into action now that I’ve gone back into listing and selling properties.
I am very knowledgeable, and I've got a lot of experience. My experience is partly maybe from my age, but more from moving around the province. I've lived in about 12 different houses all around Saskatchewan, and I’ve owned several investment properties throughout the years, so I have a lot of experience with those, as well. We also ran a farm for 25 years, so I even know all about farming communities, small communities, and we had 3 different cabins, so I know about lake properties, as well. No matter what type of property you’re interested in buying, there’s a good chance that I’ve had experience with it and can draw from that to help you make the most informed decision possible for you.
Why CENTURY 21?
CENTURY 21 is an international brand and so I chose it partially because there is so much access to tools and technology that we have. We have great websites, and I can refer anywhere across the country—or, really, across the globe. I think we’re professionals and we don’t just get into real estate because we don’t know what else to do with ourselves. CENTURY 21 agents go above and beyond. They want to ensure that their clients have a great experience!
Lastly, if you could choose 3 words to describe yourself, what would they be?
Kind. Caring. Fun-Loving.
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